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The inbound platform

Call routing.
Fewer missed
calls.

Route incoming calls to the right team, queue or AI agent. Keep callers moving when you’re busy or closed, using your existing business numbers.

Plan your call routingExplore the features

Built with our visual inbound Flow Builder

One builder. Many possibilities.Example flows
Example inbound call flows. Choose a scenario.
01 / Northline

One number. Every opening hour.

Incoming call
Time of DayWeekdays, weekends & holidays
Open
IVR Menu1 for sales · 2 for lettings
Forward CallRing the chosen team
Closed
Forward CallConfigured AI receptionist
End CallFinish after the conversation

Time of Day · IVR Menu · Forward to AI

02 / Aster

“Where’s my order?” Sorted.

Incoming call
Speech InputCapture a short order reference
Connector ActionLook up the order in your system
Found
Speak TextRead the live delivery update
Not found / error
Forward CallLet the team take over

Speech Input · Connector Action · Speak Text

03 / Forge

A queue with a way forward.

Incoming call
Play AudioWelcome & recording notice
QueueHold music & queued callback
Agents
Forward CallAvailable engineers / office
Full / timed out
VoicemailCapture a message for the team

Play Audio · Queue + callback · Forward Call · Voicemail

04 / Halo

Two languages. One conversation.

Incoming call
IVR MenuChoose a configured language
English
Forward CallConnect directly to the team
Interpretation
Language BridgeInterpret each spoken turn
Forward CallOne destination, two languages

IVR Menu · Language Bridge · Forward Call

One connected platform

Handle calls.
Keep track.

Route, answer and review calls in Call Platform.

Inbound highlights. Choose a card.
01

Your number, connected

From the first ring to the right destination.

02

A route for every call

Teams, queues, opening hours and clear fallbacks.

03

A voice that responds

Dynamic text-to-speech and speech recognition.

04

A language in common

Turn-by-turn interpretation with Language Bridge.

05

The useful next step

Connect a booking, a lookup or a business action.

06

A clearer picture

Follow your call activity, outcomes and usage.

The inbound platform

Choose how your
calls are handled.

Keep your numbers through SIP or porting. Choose the routing, caller experience and follow-up your business needs.

Explore the inbound platform. Choose a feature group.

Reach the right team.

Forward calls, queue busy lines and set routes for opening hours and holidays.

Destinations & failover

Ring people, devices or SIP destinations together, in sequence or by round robin. Add a failover or link another service.

IVR & call menus

Give callers clear keypad choices, with a route for unanswered or unexpected input.

Queues & callbacks

Hold for an available colleague, offer a way out or let callers keep their place and receive a callback.

Ring groups & conferences

Bring the right people into the conversation. Ring a team or send the call into a conference bridge.

Hours & date exceptions

Set weekly opening hours, holiday lists and one-off date windows. Decide where calls go outside them.

Area & IP routing

Send calls to different destinations by caller area or incoming IP rules. Keep local calls with the right team.

Help callers get an answer.

Set greetings, spoken answers and handovers around your business.

Greetings & audio

Play a welcome, a useful announcement or hold audio. Use an audio player where your service needs it.

Whisper & transfers

Give the answering colleague a private prompt. Enable a mid-call transfer when the conversation needs another team.

Caller ID controls

Set the caller ID presented to the next destination, with supported presentation and masking options.

AI Voice Agents

Answer questions, qualify enquiries and connect configured booking or business actions, with a route to your team.

Dynamic speech

Speak live text or collect a short spoken response. Use call details and connected data to choose what happens next.

Bespoke capability

Language Bridge

Help people speak different languages on the same call. Each speaks, pauses, then hears the translated reply.

Speak Text and Speech Input support short, structured English interactions. Language Bridge uses configured language pairs and turn-by-turn interpretation.

Control access and call risks.

Decide who gets through, what follows the call and when your team needs a warning.

Service firewall

Limit repeat calls within a chosen period. Use service rules or an account profile, with a route for calls that exceed the limit.

Access control lists

Allow or block callers using saved number lists. Apply ordered rules and choose what happens to a blocked call.

Anonymous callers

Give withheld numbers their own route. Handle them differently without changing the path for everyone else.

Call recording

Enable recording where it belongs in the service. Keep recordings available through the platform’s access controls.

SIP header controls

Add custom headers or apply supported header changes for the systems and destinations receiving your calls.

Bespoke capability

Call Protection

Check the opening of answered calls for potential scam-risk signals. Privately warn the answering person and run configured background alerts.

Call Protection supports human judgement; it does not establish fraud or authenticate a caller. Its monitoring and alerts keep the call connected.

Follow up after the call.

Capture messages and call details so your team can follow up.

Voicemail

Collect a message when the team is unavailable, with delivery and access set up for your service.

Inbound fax

Receive fax alongside your voice services and get the document to the people who need it.

SMS & WhatsApp

Bring business messaging into your setup through supported, connected accounts and providers.

Missed-call alerts

Let the team know about a missed call, with the caller details and timing they need to follow up.

Connector Studio & follow-up

Look up a CRM record, check availability or run your own API action. Use the returned information to shape the next step.

Reports & recordings

See activity, outcomes and usage. Add Call Intelligence for searchable transcripts, objection tracking, custom QA and coaching.

Features, providers and optional services are configured for your setup.

Manage it on the move with Companion
Visual inbound flow builder

Design your call flow.
Test before publishing.

Connect menus, queues, speech and business actions visually. Route on live results, with fallbacks when a record is missing or a system can’t respond.

ONE PRACTICAL EXAMPLE
  1. Speech InputCapture a short job reference
  2. Connector ActionLook up the live job status
  3. Speak Text or queueRead the result, or reach your team
Explore integrationsBuild your call flow
01

Design it visually.

Start from a blank canvas or a guided draft. Move the steps and join the routes.

02

Try the different paths.

Simulate the logic before publishing, including fallbacks and unexpected answers.

03

Change it with confidence.

Save and validate drafts before publishing. Review published versions and follow the route a live call took.

Try an example routing rule with three test calls
Try the different paths

One rule. Three test calls.

Simulate a call before you publish and see the route it takes.

ResultOpen. The team’s phones ring and someone picks up.Open, but nobody answers. The AI agent takes a message.Closed. The AI agent answers straight away.

Illustrative rule. Each AI route forwards the call to a configured AI agent destination.

The complete Flow Builder node library.

Open a group to explore the nodes.

Choose the next stepRouting & decisions

Opening hours, keypad choices, locations and traffic splits. Connect each outcome to its own route.

  • Forward Call
  • IVR Menu
  • Time of Day
  • Date Based Routing
  • Area Based Routing
  • Custom Area Plan
  • IP Based Routing
  • Split Test
  • Linked Service
Look after the callerCall handling

Queue with callbacks, bring people into a conference, or finish a branch with a message or fax.

  • Call Queue
  • Conference
  • Mid Call Transfer
  • Voicemail
  • Fax
  • End Call
Set up the conversationAudio & caller identity

Play a prompt, start recording, prepare the answering colleague or set what the next destination receives.

  • Play Audio
  • Record Call
  • Whisper
  • Apply Caller ID
  • CLI Masking
  • Custom SIP Headers
Apply the service rulesAccess & call limits

Check access lists, handle withheld callers and apply call-rate limits with a defined route for each result.

  • Access List
  • Anonymous Caller
  • Call Firewall
Connect the next actionMessages & integrations

Send notifications or run a configured Connector Studio action. Use returned values and named outcomes in the next step.

  • Missed Call Alert
  • Send SMS
  • Send Email
  • Web Request
  • Connector Action
Listen, speak and interpretSpeech & protection

Collect a short response, speak live information, interpret a conversation or monitor its opening for potential risk.

  • Speak Text
  • Speech Input
  • Language Bridge
  • Call Protection
Around the canvas
  • Visual notes
  • Undo & redo
  • Tidy layout
  • Draft preview
  • Validation
  • Live call activity
  • Route history
  • Import & export

Speech and protection nodes need the relevant services enabled. Connector actions use your configured connections. Route to an AI agent through a configured destination.

Keeping your numbers and choosing a setup.

Can we use our existing numbers?

Yes. Point your existing numbers to Call Platform via SIP, or port them to us. Either way, your customers keep calling the same numbers.

Can an AI agent sit in the same call flow?

Yes. Use an AI Voice Agent as the first answer, for overflow or after hours, with a route back to your team.

Are all services charged in the same way?

Your quote sets out numbers, calling and any selected services. On a dedicated platform, you have full platform access and can use your own supported providers. Third-party usage and optional services are agreed separately.

Reduce missed and misdirected calls.

Tell us where calls get stuck. We’ll help you plan the right routes.

Talk about inbound