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Call Intelligence by Call Platform

See why calls
succeed or stall.

Find the moments that win business — and the ones that need attention. Search analysed calls, score quality and give your team something useful to work on.

Ask about IntelligenceExplore the features

Optional Call Intelligence and Call Protection. Available where enabled.

Explore Call Intelligence examples
N
NorthlineCall Intelligence
Example
THE MOMENT THAT MATTERED

Find the why.

Caller 01:24

“I like the property. The price is a little higher than I expected.”

Team 01:31

“Let’s talk through what’s included, then find a time to view.”

Price objectionJump to the conversation behind the outcome.
YOUR STANDARDS. EVERY ANALYSED CALL.

Make coaching specific.

88/100Example QA score
Greeting & introduction20 / 20
Understanding the enquiry28 / 30
Handling objections22 / 30
Agreeing next steps18 / 20
COACHING OPPORTUNITY

Ask what budget the caller has in mind before suggesting alternatives.

DURING AN ANSWERED CALL

A timely heads-up.

Potential risk

Pressure to act quickly.

Urgency and payment language flagged in the opening of this example call.

The call stays connectedConfigured alerts support your judgement.

A risk signal, not proof of fraud or caller identity.

Illustrative preview · fictional conversation and example scores

Hear more than the outcome.

Optional Call Intelligence turns your call recordings into searchable, measurable insight.

Find the important moments

Search analysed transcripts for objections, questions and next steps. Go straight to the conversation you need.

Score quality automatically

Score analysed calls against your own QA rubric. See what's working and where coaching would help.

Spot potential call risks

Call Protection flags potential risks in the opening of answered calls. Configured alerts support your team while the call stays connected.

Available on enabled services. Extracted follow-ups are suggestions; your team decides what happens next.

How it works

From recording to insight.

Recorded calls are analysed.

Transcripts are generated, sentiment is tracked across the conversation, and custom trackers flag the moments that matter to you.

Turn insight into coaching.

Use your rubric to spot patterns: missed questions, unclear next steps or a great response worth sharing. People review and publish changes.

Analysed callsTodayExample

  1. Halo Price objection handled well

    Objection: priceQA score 91

  2. Forge Complaint flagged: engineer arrived late

    ComplaintNegative sentiment

  3. Aster Callback requested about a delivery

    Suggested follow-upNeutral sentiment

  4. Northline Viewing booked for Thursday

    BookingPositive sentiment

  5. Forge Boiler service booked for Monday

    BookingPositive sentiment

  6. Aster Order question resolved on the call

    ResolvedQA score 88
Illustrative example with fictional businesses. Suggested follow-ups wait for your team to act.

Turn conversations into insight.

Call Intelligence is an optional addition to your Call Platform. Talk to us.

Talk to our team